Frequently Asked Questions - FAQ

Frequently Asked Questions

Can't find the answer? Feel free to contact us anytime.

⚠️ Important Note:This test is an MBTI personality type self-exploration tool designed to help you understand your personality tendencies and traits.This test is not a professional psychological test or assessment.This information is not for diagnosis or treatment. If you have mental health needs, please consult a qualified psychologist or medical professional.

✨ Start exploring your personality traits

Choose the test that best suits you and gain a deeper understanding of your true self through MBTI.

🔍
🤔 什麼是 MBTI?我需要先了解它嗎?A must-read for beginners

No prior knowledge is required!Our test is designed so that you can "understand MBTI after taking the test".

Simply put, MBTI is:

  • A tool for understanding your own "thinking style" and "behavioral tendencies"
  • Dividing people into 16 personality types
  • To help you understand "why I think and do things this way".
  • It's not fortune telling, it's not astrology, it's a personality theory developed by psychologists.

💡 給新手的建議

Don't research too much online beforehand; approach the test with a blank mind—the results will be more accurate. Your report after the test will explain everything in detail!

🎯 我該怎麼開始?完整流程是什麼?

Super easy! Only 4 steps:

Step 1️⃣ Select the quiz version

  • Free simplified version (28 questions)Get to know yourself quickly in 5-10 minutes.
  • Deep Awareness Version (93 Questions)20-30 minutes, complete in-depth report

Step 2️⃣ Fill in basic information

  • Enter your email address (to receive reports).
  • Select your language/region
  • Upload your personal photo (to generate your own chibi illustration)

Step 3️⃣ Complete the quiz

  • Answer each question honestly and intuitively.
  • Don't overthink it, just choose the answer that comes to mind first.
  • You can take a break during the journey, and your progress will be automatically saved.

Step 4️⃣ Obtain the report

  • The results will be displayed on the webpage immediately after completion.
  • The Deep Awareness report takes approximately 20-40 minutes to generate.
  • The complete PDF and report content images will be sent to Email within 24 hours.
💰 免費版和付費版有什麼差別?值得付費嗎?

Let's make an honest comparison:

🆓 免費簡易版(28題)

  • ✅ We know which of the 16 personality types you are.
  • ✅ Basic type description
  • ❌ No in-depth analysis
  • ❌ No specific suggestions
  • ❌ No exclusive illustrations

Suitable for: People who just want to quickly find out their personality type

💎 深度覺察版(93題)

  • ✅ Full report of 6000-8000+ words
  • ✅ Analyze your thinking patterns and emotional tendencies
  • ✅ Specific advice on dating, work, and interpersonal relationships
  • ✅ Exclusive chibi character illustrations
  • ✅ PDF files are available for download and saving.
  • ✅ 24-hour satisfaction guarantee

Suitable for: People who want to truly understand themselves and find a direction for change.

💡 我們的誠實建議

If you're just curious and want to try it out, the free version is enough. But if you're facing a career plateau, want to improve your interpersonal relationships, feel lost in your career, or want to better understand yourself... the in-depth version will be a self-instruction manual "worth keeping for a lifetime".

⏱️ How long does the test take? Can I take a break during it?

Test time:

  • Simplified version (28 questions)Approximately 5-10 minutes
  • Deep Awareness Version (93 Questions)Approximately 20-30 minutes

Can I take a break during the meal? Of course!

  • ✅ You will receive a bonus for each question you complete.Automatic storage
  • ✅ You won't lose your progress even if you close the webpage.
  • ✅ UseExclusive quiz linkCan continue at any time
  • ✅ Progress Reservation 7 days

💡 A friendly reminder:Once the test begins, the system will send a unique link to your email. It is recommended that you save the link so that you can come back and continue at any time!

🌏 我在海外/不在台灣,可以使用嗎?

Of course! We support 16 regions and 10 languages worldwide!

16
Service Area
10
Language version

Supported languages include:

  • 🇹🇼 繁體中文(台灣)
  • 🇭🇰 繁體中文(香港/澳門)
  • 🇨🇳 简体中文
  • 🇺🇸 English(國際通用)
  • 🇯🇵 日本語
  • 🇰🇷 한국어
  • 🇹🇭 ภาษาไทย
  • 🇻🇳 Tiếng Việt
  • 🇧🇷 Português
  • 🇮🇩 Bahasa Indonesia

💡 無論你在世界哪個角落,只要有網路就可以使用!

🔒 我的資料安全嗎?會被賣給第三方嗎?

Absolutely not! Your privacy is our top priority.

Our privacy commitment:

  • no waySelling your personal data
  • no wayShare your test results with a third party
  • ✅ All transmissions are encrypted using SSL.
  • ✅ Photos will be used only for illustration purposes and will be automatically deleted after 90 days.
  • ✅ You can contact us at any time to delete all data.

🔐 你的報告有Exclusive NumberExclusive URLOnly those who know this link can view it. We will not publish anyone's test results.

Are you ready to embark on your journey of self-discovery?
Start the quiz now →
📝 簡易版與深度覺察版的差別是什麼?recommend

Simplified version (28 questions) - Free

  • ⏱️ It takes about 5-10 minutes to complete.
  • 🎯 快速了解你的 MBTI 類型
  • 📄 基礎結果說明
  • ✨ Suitable for beginners to learn about MBTI

Deep Awareness Version (93 Questions) - MBTI Self-Interpretation Handbook

  • ⏱️ Approximately 20-30 minutes to complete
  • 📖 完整深度報告(6000-8000+ 字)
  • 🎨 專屬 Q 版人物情境插圖
  • 💡 人格核心、思考模式、人際互動分析
  • 🌱 情感傾向與成長方向建議
  • 💼 職涯發展與人際關係指南

💡 我們的建議

If you truly want to understand yourself and gain a deeper understanding of your thinking and emotional processes, we strongly recommend choosing [the appropriate option].Deep Awareness Version (93 Questions)It is a complete self-report with detailed and practical content, which can help you find direction in areas such as personal growth, interpersonal relationships, and career.

🎯 測驗結果準確嗎?

Our question design is based on Based on MBTI personality type theoryBy combining semantic analysis technology, we can make the results more closely reflect your true state.

How can I obtain more accurate results?

  • 💭 Answer honestly and intuitively - Choose the answer that best reflects your true self
  • 🎭 不要想「應該」怎麼回答,而是「實際上」如何
  • ⚡ Choose the answer that comes to mind first, don't overthink it.
  • 🌟 在安靜、不受打擾的環境下完成

💡 重要提醒:MBTI is a self-exploration tool for understanding personality tendencies, not a professional psychological assessment. We hope you gain self-understanding from the results, rather than being categorized.

🔄 我可以重複做測驗嗎?結果會不同嗎?

You can repeat this process!However, we suggest:

  • ✅ If you feel you didn't answer carefully the first time, you can redo it.
  • ✅ After a major life change (such as changing jobs, getting married, or experiencing setbacks), you can try starting over.
  • ❌ Repeated testing in a short period of time is not recommended in order to "get the desired results".

Could the results be slightly different?

Possibly! This is usually because:

  • Your current mood and state of mind are different.
  • Your understanding of some questions has changed.
  • Some of your dimensions are already in the middle range.

💡 A friendly reminder:If multiple tests yield different results, this is actually a great opportunity for self-awareness! You can think about: Which result is more like "the real me"?

📸 為什麼需要上傳照片?不上傳可以嗎?

Benefits of uploading photos:

  • 🎨 生成報告專屬 Q 版人物情境插圖
  • ✨ Make your reports more personalized and unique
  • 📱 用直觀、直覺的插圖理解報告

🔒 隱私保護承諾:

  • The photo is only used to generate the chibi-style image and will not be used for any other purpose.
  • Original photos will be automatically deleted after 90 days.
  • It will not be disclosed or shared with third parties.
  • You can contact us at any time to have it removed (it will be completed within 24 hours).

📷 Photo Tip:We recommend uploading a front-facing photo with good lighting; this will make the generated chibi-style image look more like you!

❓ What should I do if I feel that both answers are correct or both are incorrect for some questions?

This is perfectly normal!Because people are inherently complex, it's impossible for every question to be "black and white".

In this situation, the following suggestions are made:

  • 1️⃣ Don't think too long, chooseFirst Intuitionthat one
  • 2️⃣ Think about "Most of the time"what will you do
  • 3️⃣ Choose your "Naturally"It can be done," not "It can only be done through effort."
  • 4️⃣ If it's really hard to choose, choose the one that "leans slightly more".

💡 重要觀念

MBTI doesn't "put you in a box," but rather helps you understand your own "inclinations." If you find certain dimensions difficult to choose from, it might mean you're more balanced in those dimensions, which is also a form of self-awareness!

👥 我可以幫朋友/家人做測驗嗎?

I don't recommend doing it for others!The reasons are as follows:

  • ❌ You can't fully understand what other people are thinking.
  • ❌ What you are seeing is his "external behavior," not his "internal tendencies."
  • ❌ The test results will be inaccurate and will not help him.

A better approach:

  • ✅ Share the quiz link with him and let him do it himself.
  • ✅ Tell him the quiz was fun and that he learned a lot from it.
  • ✅ Discuss each other's results after you finish.

💡 MBTI 的價值在於「自我探索」,只有本人才能真正了解自己的內心世界

Are you ready to understand your true self?
Start the quiz now →
💰 測驗需要付費嗎?有免費的嗎?

A free version is available!We offer two options:

🆓 簡易版(28題)- 完全免費

  • No payment required, start now
  • Quickly find out your MBTI type
  • Basic Results Explanation

💎 深度覺察版(93題)- MBTI 自我解讀手冊

  • Full in-depth report (6000-8000+ words)
  • Exclusive Q-version character illustrations
  • You can add the Soul Talk Hear Yourself package to your cart.
  • 24-hour satisfaction guarantee

🎯 為什麼選擇深度覺察版?

The Deep Awareness Edition is more than just a "test"; it's a comprehensive report that allows you to see "your own story." The content is detailed and practical, truly helping you understand your own thinking and emotional processes.

💳 支援哪些付款方式?我在海外可以付款嗎?

We support multiple payment methods, so overseas users can easily make payments!

💳 信用卡/金融卡(全球通用)

  • VISA, Mastercard, JCB, American Express
  • Supports UnionPay cards
  • It's universally compatible and can be used in any country.

📱 行動支付(快速便捷)

  • Apple Pay
  • Google Pay
  • Samsung Pay

🇹🇼 台灣專屬付款方式

  • 💚 LINE Pay(暫不支援)
  • 🏦 ATM 轉帳(網路銀行或實體 ATM)

🔒 付款安全:All transactions are protected by SSL encryption, ensuring the absolute security of your payment information. We use an internationally certified third-party payment system (PAYUNi) to process your transactions.

💡 如果你的信用卡付款失敗,可能是銀行阻擋海外交易,請聯繫你的銀行開通或嘗試其他付款方式

🔄 可以退款嗎?退款流程是什麼?

✅ 24-hour satisfaction guarantee

We provide MBTI Deep Dive Report After the report is generated 24-hour money-back guarantee

Refund application steps:

  • 1️⃣ Within 24 hours of the report being generated
  • 2️⃣ Send an email to:[email protected]
  • 3️⃣ ProvideAt least 50 wordsReasons for refund
  • 4️⃣ We will process your refund within 7-14 business days.

⚠️ Important Note

Refunds are not applicable in the following situations:
• Applications submitted after 24 hours
• I've already added the Soul Talk Hear Yourself package to my cart.
• I have already requested the PDF and report content files in advance.

💡 你的回饋對我們很重要!無論是否退款,我們都希望了解你的想法,幫助我們做得更好

🎁 有套組方案嗎?比較划算嗎?

Yes! Package deals are more cost-effective and offer more complete options!

🎯 MBTI 自我解讀手冊 + Soul Talk 聽見自己

📖 MBTI 自我解讀手冊包含:

  • Full MBTI In-Depth Report (6000-8000+ words)
  • Exclusive Q-version character illustrations within the report
  • PDF file + report content images

🎧 Soul Talk 聽見自己包含:

  • Exclusive MBTI-type audio guide content
  • Self-dialogue and growth exercises
  • You can download and save it for repeated listening.

💰 套組優惠價格 - 比分開購買更划算!

💡 套組適合想要「看 + 聽」雙重體驗的用戶,讓自我探索更深入

🧾 付款後沒有收到確認信怎麼辦?

Don't worry! Please check the following points first:

  • 1️⃣ Check spam/promotional email folderSometimes system messages are misinterpreted.
  • 2️⃣ Confirm email address is correctIs there a typo?
  • 3️⃣ Wait 5-10 minutesSometimes emails may be delayed.
  • 4️⃣ Check mailbox capacityMake sure your mailbox is not full.

If you still haven't received it:

  • 📧 聯繫客服:[email protected]
  • 📝 提供你的 Email 和付款時間
  • ⏱️ We will assist you within 48 hours.

💡 A friendly reminder:After successful payment, you will see a confirmation screen and a link to your exclusive quiz on the webpage. It is recommended to take a screenshot and save it first!

💱 不同地區的價格和貨幣怎麼計算?

We offer displays for 16 local currencies, making it easy for you to see at a glance!

💵 支援的貨幣:

🇹🇼 NT$ 新台幣 🇭🇰 HK$ 港幣 🇲🇴 MOP$ 澳門幣 🇨🇳 ¥ 人民幣 🇯🇵 ¥ 日圓 🇰🇷 ₩ 韓元 🇸🇬 S$ 新幣 🇲🇾 RM 令吉 🇹🇭 ฿ 泰銖 🇻🇳 ₫ 越南盾 🇮🇩 Rp 印尼盾 🇵🇭 ₱ 披索 🇧🇷 R$ 巴西雷亞爾 🇬🇧 £ 英鎊 🇪🇺 € 歐元 🌍 US$ 美元

🔄 價格顯示與結帳方式:

  • When browsingThe system automatically displays the local currency price for your selected region.
  • When checking outUnifiedNew Taiwan Dollar (TWD)Actual deduction
  • Currency conversionAutomatic conversion based on daily real-time exchange rates ensures fair and transparent pricing.

💡 為什麼這樣設計?

We are a Taiwan team, and our transactions are processed through Taiwan's payment system, therefore final settlement is in New Taiwan Dollars. The advantages of this are:
• ✅ Safer and more stable transactions
• ✅ More immediate customer service processing
• ✅ Smoother refund process
The local currency price you see on the page is the equivalent amount converted according to the real-time exchange rate, and there are no additional hidden fees.

📝 A friendly reminder:Credit card companies may charge a small international transaction fee (usually 1-1.51 TP/3T), which is a bank policy and not charged by us. We recommend using a credit card that supports waived international transaction fees.

📊 報告包含哪些內容?

The Deep Awareness Report is a complete "self-instruction manual" that includes:

📖 核心內容

  • Personality Type AnalysisWhich of the 16 types are you, and what does it mean?
  • Analysis of thinking patternsHow do you process information and make decisions?
  • Emotional Tendency InterpretationHow your emotions function
  • Interpersonal interaction patternsHow do you get along and communicate with others?

💡 實用建議

  • Love AnalysisSuitable partner type and relationship advice
  • Career DevelopmentSuitable job types and workplace advantages
  • Growth directionHow to leverage strengths and overcome blind spots
  • Guide to Ending Internal FrictionSpecific suggestions based on your type

🎨 專屬內容

  • Q-version character situational illustrationsGenerate based on your photo
  • Downloadable PDFEasy to save and print
  • Report content imagesWatch anytime you want

⚠️ The report contains a description of personality traits and lifestyle suggestions.This does not involve psychological diagnosis or medical advice.

📏 報告有多少字?為什麼這麼長?

Deep Awareness Report Length: 6000-8000+ words

This is equivalent to:

  • 📖 一本小型電子書的份量
  • ⏱️ Approximately 30-40 minutes of in-depth reading
  • 📄 20-25 頁的 A4 文件

Why is such detail necessary?

❌ Problems with brief reports

  • Only labels are provided, no explanation is given.
  • After reading it, I just felt "that seems to be the case" but I didn't know what to do.
  • I cannot explain the contradictions and struggles in your heart.
  • Lack of practical action recommendations

✅ The Value of In-Depth Reports

  • See your true selfIt's not just about types, but about understanding why you think and act the way you do.
  • Explaining Inner ConflictWhy do you "want to lie down but are afraid of regretting it," and why are you "sharp-tongued but soft-hearted"?
  • Specific Context AnalysisUsing real-life scenarios to help you understand your own behavioral patterns
  • Executable recommendationsIt not only identifies the problems, but also provides action plans on "how to take the first step".
🆚 和其他 MBTI 測驗有什麼不同?Must-see

In short:From "Knowing the Labels" to "Truly Understanding Yourself"

❌ Limitations of general tests

It only tells you the type and gives a general description. After reading it, you feel that "it seems to be somewhat accurate" but you don't know how to use it, let alone explain the contradiction in your heart.

✨ Our Three Core Differences

1️⃣ Fully customized in-depth analysis

A personalized report of 6,000-8,000+ words, tailored to your unique personality combination.

2️⃣ Decoding the root cause of internal conflict

Use real-life scenarios to help you understand your inner conflicts and struggles.

3️⃣ Comprehensive and actionable guidelines

It covers dating, career, interpersonal relationships, and personal growth, giving you specific and actionable steps.

💾 報告可以下載嗎?怎麼保存?

Yes! And there are multiple ways to save it:

📱 即時瀏覽

  • After completing the quiz, you will receiveExclusive NumberExclusive URL
  • View reports online anytime via a dedicated URL
  • Your unique identification number and website address will be sent to your email immediately.

📦 完整檔案下載(深度覺察版)

After completing the test 24 hoursThe system will send automatically:

  • 📄 Full PDF report(Printable and permanently archived)
  • 🎨 Image file of personal MBTI report content(Can be viewed anytime)

⚠️ Important Reminder

If neededObtain PDFs and image files in advanceYou can contact customer service. However, please note:Receiving the report early is equivalent to confirming there are no problems, and the 24-hour money-back guarantee will not apply.

📧 報告什麼時候會寄到我的信箱?

Shipping schedule:

⚡ Send Now

  • Personalized quiz link (when starting the quiz)
  • The results page URL (after completing the quiz) is available here.

⏱️ 20-40 minutes later

  • Full Report on Deep Awareness (Online Version)

📦 24 小時內

  • Full PDF report
  • Image file of personal MBTI report content
  • Soul Talk audio files (optional)

💡 沒收到信?請檢查垃圾郵件匣,或聯繫客服:[email protected]

🔐 報告會被其他人看到嗎?

Won't!Your report is completely confidential:

  • Each report hasExclusive NumberExclusive URL
  • Only those who know the specific URL can view it.
  • We will not disclose or share your test results.
  • Please keep your personal website address safe.

💡 除非你主動分享專屬網址,否則報告不會被他人看到

📝 報告內容可以修改嗎?

The report is automatically generated based on your test results and its content cannot be modified.

However, if you encounter the following problems:

  • ❌ The name displayed in the report is incorrect.
  • ❌ Q-version illustration generation failed
  • ❌ The report contains obvious errors.

Please contact customer service for assistance:

  • 📧 [email protected]
  • 📝 提供你的專屬編號和問題說明
  • ⏱️ We will assist you within 24-48 hours.

💡 A friendly reminder:If you feel the report results don't reflect your own experience, it might be because you weren't in good form during the test. It's recommended that you retake the test with a more relaxed mindset.

📱 用什麼裝置做測驗最好?

Any device will do!We support:

  • ✅ Computers (Windows, Mac, Linux)
  • ✅ Tablets (iPad, Android tablets)
  • ✅ Mobile phones (iPhone, Android phones)

Recommended browser:

  • Chrome (Recommended)
  • Safari
  • Firefox
  • Edge

💡 A small suggestion:
• Use the latest version of your browser
• Ensure a stable network connection
• If using a mobile phone, it is recommended to hold it horizontally for a more comfortable reading experience.

🔢 什麼是專屬編號?遺失了怎麼辦?

What is the unique serial number?

  • The system will generate after completing the test.Unique Identifier
  • Used to query and manage your quiz reports
  • The report can be viewed at any time via the dedicated URL.

Where are the unique serial number and website address?

  • ✅ The completed quiz will be displayed on the screen immediately.
  • ✅ Also sent to your email
  • ✅ We recommend taking a screenshot or saving it immediately.

🔍 遺失專屬編號或網址?

  • Please check your email inbox (including your spam folder).
  • If you still can't find it, please contact customer service:[email protected]
  • Used when providing quizzes EmailName
  • Customer service will assist you in re-establishing your exclusive link.
🔄 測驗到一半關閉網頁,進度會遺失嗎?

Won't!We have an automatic save function:

  • ✅ Each question will be automatically saved after completion.
  • ✅ The quiz will be sent to you via email when it begins.Exclusive quiz link
  • ✅ If you accidentally close the webpage, you can continue answering via the dedicated link.
  • ✅ Your answer progress will be saved. 7 days

💡 suggestion:Please bookmark the exclusive quiz link, or use the link sent to your email.Exclusive quiz linkSo that I can continue to answer at any time.

📸 照片上傳失敗怎麼辦?

Possible causes and solutions:

📁 檔案問題

  • The file is too largePlease compress to under 10MB.
  • Format not supportedPlease use JPG or PNG format.
  • File name contains special charactersTry renaming the file.

🌐 連線問題

  • Check if the network connection is stable.
  • Try switching between WiFi and mobile data.
  • Try again after refining the page.

🖥️ 瀏覽器問題

  • Clear browser cache
  • Try using other browsers
  • Turn off ad blocker

If the problem persists, please contact customer service and attach a screenshot of the error message.

❌ What should I do if the webpage displays an error message?

Quick troubleshooting steps:

  • 1️⃣ Reorganize the pagePress F5 or click the reload button.
  • 2️⃣ Clear cacheClear browser cache and cookies
  • 3️⃣ Change browserTry using a different browser.
  • 4️⃣ Check the network: Confirm network connection is normal
  • 5️⃣ Try again laterThis may be a temporary problem.

📧 仍無法解決?請聯繫客服

Provide the following information to help us resolve this faster:

  • 📷 錯誤訊息截圖
  • 📱 使用的裝置和瀏覽器
  • 📝 發生錯誤的步驟
  • 🔢 你的專屬編號(如有)

📧 聯繫客服

💳 付款頁面無法載入怎麼辦?

Payment page loading issues are usually caused by the following reasons:

  • Unstable networkPlease confirm that your network connection is normal.
  • Browser blockingSome ad blockers may affect the payment page.
  • Outdated browserPlease update to the latest version.
  • Cookies are disabledPlease allow the website to use cookies.

Suggested solution:

  • 1️⃣ Try again after turning off the ad blocker.
  • 2️⃣ Enable using incognito/privacy mode
  • 3️⃣ Try a different browser
  • 4️⃣ Try different devices

💡 海外用戶注意

If you are overseas, some banks may block international transactions. Please first confirm that your credit card has international transaction functionality enabled, or contact your bank to remove the restriction.

📧 一直收不到系統寄的 Email 怎麼辦?

Please check in order:

  • 1️⃣ Spam boxSystem emails are often mistakenly identified as spam.
  • 2️⃣ Promotional MailboxGmail users, please check the "Promotions" tab.
  • 3️⃣ All emailsSearch for "maybeits" or "MBTI".
  • 4️⃣ Email addressPlease confirm that the email address you entered is correct.
  • 5️⃣ mailbox capacityMake sure your mailbox is not full.

Add us to your contacts:

[email protected] Adding contacts can prevent future emails from being misinterpreted.

💡 如果確認以上都檢查過了還是沒收到,請聯繫客服:[email protected],提供你的姓名和測驗時使用的 Email

🌍 支援哪些國家和地區?renew

We now support 16 regions worldwide!

16
Service Area
10
Language version
24/7
24/7 service

Full service area:

🌏 亞太地區

🇹🇼 台灣 🇭🇰 香港 🇲🇴 澳門 🇨🇳 中國大陸 🇯🇵 日本 🇰🇷 韓國 🇸🇬 新加坡 🇲🇾 馬來西亞 🇹🇭 泰國 🇻🇳 越南 🇮🇩 印尼 🇵🇭 菲律賓

🌍 歐美地區

🇪🇺 歐洲 🇬🇧 英國 🇧🇷 巴西 🌍 國際通用

💡 即使你的國家不在上述列表中,只要選擇「國際通用」版本,就可以使用我們的服務!

🗣️ 報告有哪些語言版本?10 languages

We offer quizzes and reports in 10 languages!

🇹🇼 繁體中文(台灣)

Applicable region: Taiwan

🇭🇰 繁體中文(香港/澳門)

Applicable regions: Hong Kong and Macau (Cantonese written language)

🇨🇳 简体中文

Applicable regions: Mainland China, Singapore, Malaysia

🇺🇸 English

Applicable regions: International, Singapore, Malaysia, Philippines, Europe, UK

🇯🇵 日本語

Applicable region: Japan

🇰🇷 한국어

Applicable region: South Korea

🇹🇭 ภาษาไทย

Applicable region: Thailand

🇻🇳 Tiếng Việt

Applicable region: Vietnam

🇧🇷 Português

Applicable region: Brazil

🇮🇩 Bahasa Indonesia

Applicable region: Indonesia

📝 How to choose?Before starting the test, the system will ask you to select your language and region. After selection, your full report (including PDF and report images) will be presented in that language.

🔄 可以切換報告的語言嗎?

The report language is selected at the start of the test and cannot be changed manually afterwards.

When should you choose a language?

  • Before starting the testDuring the test
  • The system will ask you for your preferred reporting language.
  • Once selected, the choice cannot be changed. Please choose carefully.

What if I need to change the language of a completed report?

  • 📧 請聯繫客服:[email protected]
  • 📝 說明你需要切換到什麼語言
  • ⏱️ Customer service will assist in assessing whether the issue can be resolved.

💡 小提醒

Because each report is custom-generated, language switching may take additional processing time. It is recommended to select the correct language version before starting the test.

💳 不同地區的付款方式一樣嗎?

Most payment methods are accepted globally, while some are exclusive to Taiwan:

🌍 全球通用付款方式

  • 💳 信用卡/金融卡(VISA、Mastercard、JCB、AMEX、銀聯)
  • Apple Pay
  • Google Pay
  • Samsung Pay

🇹🇼 台灣額外支援

  • 💚 LINE Pay(暫不支援)
  • 🏦 ATM 轉帳

💡 A friendly reminder:Credit cards and mobile payments (Apple Pay, Google Pay, Samsung Pay) are accepted regardless of your region. LINE Pay and ATM transfers are only available in Taiwan.

📍 我在清單以外的國家,可以使用嗎?

Yes! As long as you have an internet connection, you can use it anywhere in the world.

If your country is not on the list:

  • ✅ 選擇「🌍 國際通用」版本(English)
  • ✅ Pay with international credit card
  • ✅ The report will be presented in English.

Or choose the language you are most familiar with:

  • If you understand Chinese, you can choose either the Traditional or Simplified Chinese version.
  • If you are familiar with other supported languages, you can also choose this language version.

💡 Questions?Feel free to contact customer service at [email protected]; we'll help you choose the most suitable version.

🕐 不同時區會影響服務嗎?

No! Our service operates 24/7.

  • ✅ You can start the test anytime.
  • ✅ The report will be generated automatically and is not affected by time zones.
  • ✅ Emails will be sent instantly.

Customer service response time:

  • 📧 Email 客服:24-48 小時內回覆
  • ⏰ Main service hours: 9:00-18:00 Taipei time
  • 🌙 非工作時間的詢問會在下一個工作日處理

💡 緊急問題請在 Email 標題註明「急」,我們會優先處理

🌐 未來會支援更多語言嗎?

Yes! We are continuously expanding language support.

Currently in the planning stage:

  • 🌍 更多歐洲語言(西班牙文、法文、德文等)
  • 🌏 更多亞洲地區本地化版本
  • 📱 持續優化現有語言版本

Want a specific language?

  • 📧 歡迎寫信告訴我們:[email protected]
  • 💡 你的建議會影響我們的開發優先順序

📢 如何獲得最新消息?

Follow us on social media to get notified when new language versions are released!

❓ Didn't find the answer?

Our customer service team is ready to assist you.
Welcome through [email protected] Contact us